terms and conditions


Welcome to wantedshoes.com.au Use of this website is subject to these terms and conditions set out below. These terms and conditions apply to and form part of all online purchases from Wanted Shoes for the purchase of goods, so please take care when placing your order.


1.1 All orders are subject to acceptance and availability. Wanted Shoes reserves the right to refuse an order for any reason whatsoever.

1.2 Please ensure that all information entered on our website is correct and accurate. We cannot make any changes or change the delivery address once you have placed your order.

1.3 To assist you in selecting the correct size before placing your order, please see our sizing chart which can be found on our shoe size chart.

1.4 Once you place your order, your credit card will automatically be debited and you will receive an order confirmation. In the event that an item you have requested is not available, we will notify you and we will refund your credit card for the full amount within two working days.



2.1 All prices quoted on our website are in Australian Dollars and include GST.



3.1 Payment can be made using Paypal, Visa, Mastercard or American Express. The total cost of the amount debited to you card will be the price of the goods at the time the order is placed plus any applicable shipping fee.



4.1 Wanted Shoes uses an electronic payment gateway called Braintree. Braintree is an online credit card processor that uses technology to ensure that transaction details are protected and cannot be read over the Internet. Your full credit card details are received and processed only by Braintree.



5.1 Please complete our returns/exchange form if you wish to exchange your purchase for a different size or style, subject to availability.

5.2 For an exchange we will simply exchange the goods without processing your card again.

5.3 A refund will not be processed if the goods returned do not conform with our returns policy.

5.4 You will not be charged postage for your replacement upon exchange. However excessive changes may result in additional shipping fees.

5.5 If you wish to return and/or exchange your purchase, you may do so provided the goods are in its original condition, in its original box and proof of purchase is provided no later than 30 days from the original purchase date.

5.6 Goods can also be return at any of our Wanted Stores. Refer to the store locator for more information. Normal return and exchange terms apply and proof of purchase is required.



6.1 We deliver to any Australian address (excluding PO Boxes). We currently do not service international destinations.

6.2 Wanted Shoes offers free shipping & returns for all orders.

6.3 We aim to dispatch all orders within 1-3 working days of receipt, provided we have received authorisation of payment.



7.1 Any information you provide to us via our website is maintained and accessible by us in accordance with our Privacy Policy. Please click here to review our Privacy Policy.



8.1 All content/material found on our website is owned by Wanted Shoes and is protected by Australian, and international copyright laws. Such content/material includes, but is not limited to, text, images, logos, patterns, software code, audio and video. No contentmaterial may be used, in any way, without the written permission of Wanted Shoes.

8.2 You are prohibited from transmitting, broadcasting, editing, adapting, or making use of any intellectual property, Trade Marks or logos owned and found on the Wanted Shoes website without the expressed permission of Wanted Shoes.

8.3 As a result of browsing the Wanted Shoes website, where content is downloaded, printed or viewed, such content is permissible for private, non-commercial use for the sole purpose of evaluating goods, making and purchase of goods, or promoting the sale of goods to others.



9.1 Wanted Shoes reserves the right to make changes and amendments to these Terms and Conditions on an ongoing, ad-hoc basis as needed and as legally/ethically required, and at any other time it deems fit or necessary. You will be notified of such changes as they happen by a news bulletin posted on our website. By further visiting or purchasing goods from our website, you are deemed to have fully read, understood and accepted the Terms and Conditions including any changes made.

9.2 These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you agree to submit to the jurisdiction of the courts of New South Wales, Australia and any other courts that which may hear appeals from those courts.



10.1 Whilst every effort is made to ensure the accuracy of our website contents, customers, visitors, and any other person or persons are advised that occasionally errors do occur, however, no errors are ever made deliberately or intentionally.

10.2 Admissions of varying kinds, incorrect pricing and other factual mistakes may arise from time to time. Wanted Shoes accepts no responsibility or liability for any financial loss or any other factor resulting that may arise.

10.3 Wanted Shoes reserves the right to cancel or refuse any purchases made. In the event of an incorrectly stated/advertised price where the customer has made a purchase, the customer will have the option to either have the purchase order refunded or it may change the order for goods to an equal or lesser value, with any price difference to be refunded.

10.4 The Trade Practices Act and other State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by us of goods on the website, which cannot be excluded, modified or restricted. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.



11.1 Please be advised gift cards purchased in store cannot be redeemed online. Should you not have access to a Wanted Shoes store please contact 1800 781 733 for assistance

11.2 Treat the card like cash. If lost or stolen, no replacements will be issued. Wanted Shoes is not responsible for any loss if the card is lost or stolen. 

11.3 Any balance left on the card after a purchase will be transferred onto another card as change. 

11.4 The card is not redeemable for cash or credit

11.5 The card is valid for six (6) months from date of issue.