FREE DELIVERY & RETURNS AUSTRALIA WIDE

Returns & Exchanges

BUY ONE GET ONE 1/2 PRICE POLICY

Orders taken over the phone for this promotion are exchange only and subject to the exchange policy below.  No returns. Offer runs 13 - 23 July 2017.

 

ONLINE PURCHASE RETURN AND EXCHANGE POLICY

We want you to be completely satisfied so if something is just not right, we’re happy to return or exchange any unworn items (sale or full price) within 14 days free of charge.

Please ensure that items are unworn, in a resaleable condition and have a valid proof of purchase. 

In the case of an exchange, the returned goods will be processed upon receipt and the replacement pair will be sent out ASAP subject to availability. Please allow 3-5 working days from the day of the return for replacement goods to be sent out. 

SYDNEY AREA

1. Return or exchange your items in store within 14 days.  Click here for store listing.

OR

2. Use our FREE RETURN ADDRESS 

  • Complete our Return & Exchange Form and enclose within your return package, along with a copy of your Order Confirmation Email or Printed Tax Invoice
  • Simply place the shoes back into the bag it was delivered to you in within 14 days of receiving them
  • Write the below address on the parcel before taking to the post office or placing in the post box and you will not be charged

REPLY PAID 85914
Wanted Shoes Return Orders
26/28 Barcoo St
Chatswood NSW 2067


OUTSIDE SYDNEY AREA

1. Use our FREE RETURN ADDRESS

  • Complete our Return & Exchange Form and enclose within your return package, along with a copy of your Order Confirmation Email or Printed Tax Invoice
  • Simply place the shoes back into the bag it was delivered to you in within 14 days of receiving them
  • Write the below address on the parcel before taking to the post office or placing in the post box and you will not be charged

REPLY PAID 85914
Wanted Shoes Return Orders
26/28 Barcoo St
Chatswood NSW 2067


HOW LONG DOES THE PROCESS TAKE?

EXCHANGES

The returned goods will be processed upon receipt and the replacement pair will be sent out ASAP subject to availability. Please allow 3-7 business days from the day of the return to receive your new item(s).

RETURNS

The returned goods will be processed upon receipt and return payment will be processed ASAP.  Please allow 5-10 business days for the refund to appear on your statement.


IN STORE PURCHASE RETURN AND EXCHANGE POLICY

If for any reason the item you have purchased in store isn't quite right, we're happy to return or exchange FULL price items within 14 days & exchange only sale items within 7 days.

Please ensure the shoes are unworn, in a resaleable condition and have a valid provide proof of purchase. 

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