frequently asked questions

Q -   HOW DO I KNOW MY SIZE?
A - Sizes can vary brand to brand and we endeavour to include unusual fitting details within the description of a particular style.  Our size chart can be viewed here. 

Q - HOW MUCH WILL IT COST FOR DELIVERY?
A - We provide FREE delivery for all orders.

Q - I DON'T LIVE IN AUSTRALIA, CAN I STILL ORDER YOUR SHOES?
A - Unfortunately at this time, we only deliver goods within Australia.

Q - WHAT DO I DO IF THE SHOES I HAVE ORDERED DON'T FIT/MATCH?
A - Click here to view our returns and exchange policy.

Q - HOW LONG WILL I TAKE FOR MY ORDER TO ARRIVE?
A -
 We make every attempt to deliver your goods at the earliest possible instance. Please click here to view delivery information.

Q - CAN I RETURN OR EXCHANGE MY ORDER IN STORE? 
A - Yes, so long as it meets the requirements of our returns & exchanges policy.  

Q - WHAT IS THE RETURN ADDRESS?
A - Wanted Shoes E-Store
      305 Gooch Street
     Thornbury VIC 3071

Q - HOW DOES THE FREE RETURN WORK?
A - When you address your package using the above details, you will not be charged.  You can simply drop into a post box or at the post office.  

Q - I DIDN'T RECEIVE A RETURN/EXCHANGE FORM.  CAN I STILL SEND BACK MY ORDER?
A - You can access a copy of the form here. Please complete and return with your order.

Q - HAVE YOU RECEIVED MY RETURN?
A - Returns take 2-5 business days to reach us. Once received, it will be processed within 1-3 business days. To follow up on your return, please call 1 800 781 733.

Q - HOW DO I TRACK MY ORDER?
A -
 A link has been included in your order confirmation email where you'll  be able to track your parcels journey.

Q - HAS MY ORDER BEEN SUCCESSFUL?
A - All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, log into your account to check your order summary or contact us.

Q - DO I HAVE AN ACCOUNT?
A - If you have made a purchase in the past, an account has been created for you. To activate the account, click here and select 'forgot password' using the email address you used for your last purchase.

Q - HOW LONG DO I HAVE TO RETURN MY PURCHASE?
A - Click here to view our return policy

Q - THE TRACKING NUMBER I'VE BEEN PROVIDED ISN'T WORKING?
A - After a certain period of time our delivery provider Startrack reuses numbers.  Startrack update information at approximately 5pm so please try again after 5pm.  If you are still having issues, please contact us.

Q - HOW CAN I USE MY GIFT CARD ONLINE?
A - Unfortunately at this stage gift cards can only be redeemed in store. Should you not have access to a Wanted Shoes store please contact 1800 781 733 for assistance.  For more gift card information, please view our terms & conditions.