OH YOU'RE BACK...
Grab them before they're gone!
Due to the floods affecting NSW, our delivery partners are experience delays. Please allow extra time for your order to arrive.
Your order may be sourced from our Melbourne warehouse or one of our stores and may arrive in separate packages. Orders will be dispatched 1 – 3 business days from the date of your order. Delivery timeframes are calculated from date of dispatch.
|Australian Metro||1-3 Business Days||FREE|
|Australian Regional||2-10 Business Days||FREE|
What if I am not home when my parcel arrives?
All of our parcels will require a signature upon delivery. If you are not home to sign for delivery, our delivery partner will take your parcel to your local Post Office for collection.
How do I change my delivery address after my order has been placed?
We sadly cannot always guarantee that your address can be changed before an order is dispatched, due to our automated processing system. However, we recommend that you call us as early as possible, to determine if the address can be changed in time. You can contact our Customer Service team on 1800 781 733, 9am to 5pm Monday to Friday (excluding VIC public holidays), or via our live chat service.
What is my tracking number?
Once your online order is dispatched you will receive an email from us to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.
I have not received all of the items that I had ordered
We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails from StarTrack with separate tracking numbers for each parcel.In the event of a split parcels please be assured that you will not incur any additional shipping charges.
Do you ship internationally?
Unfortunately we do not offer international shipping.