FREE DELIVERY & RETURNS AUSTRALIA WIDE

Delivery Information

We offer FREE DELIVERY AUSTRALIA WIDE on all standard orders.

 

DELIVERY PROVIDER

 All standard delivery orders are sent via StarTrack.

PLEASE NOTE THAT WE DO NOT SHIP TO PO BOXES.

 

DELIVERY TIME

We make every attempt to have your order delivered as quickly as possible. You should expect your package within 2 to 4 business days, depending on your location and availability of stock.

WANT IT SAME DAY?
LIMITED SAME DAY DELIVERY AVAILABLE

For the SYDNEY METRO AREA only, limited same day delivery may be available on request. 
Orders delivered using our same-day delivery service are expected to arrive by 5pm (if ordered before 12noon).

Where items are immediately available for delivery, we can provide a same day courier delivery service to you. 

How to request this service:

1.    BEFORE making a purchase Call 02 9370 9888 between 9am – 12pm, Monday to Friday
2.    If same day delivery is available, you will be quoted the delivery charge to your area
3.    If accepted, your order including delivery charges will be placed over the phone

Deliveries have the option of Authority to Leave (ATL) the package in a safe place if no one is available and consent must be given at the time of purchase. If you do not give Authority to Leave your package unattended, there must be someone present at the delivery address to sign for the package. If your order is unable to be delivered, a redirection fee may apply. We do not deliver to PO Boxes.

Please note deliveries are sent through a third party courier and unforeseen circumstances (ie traffic delays or natural disasters) impacting deliveries are outside our control.

Whist we make every attempt to fulfil this service, it is not always possible given your location and the location of the requested items.

Please note this service is being trialled and may cease without notice.

 

PUBLIC HOLIDAYS

Our delivery centre is closed during public holidays. An extra day for each public holiday should be added to the normal delivery window.

 

ORDER CHANGES

If you need to make changes to your order (including your shipping address) we can only do so prior to your item(s) being shipped. To change any of your order detail, please call us as soon as possible on 1 800 781 733 Monday to Friday 8:30am - 5:00pm.

 

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